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FAQs

Purchasing Online

Q: I'm having difficulty purchasing online.
A: Please contact us via email [email protected] or telephone 617 5593 7771 Monday - Friday 830am-5pm    

Q: What are the acceptable payment methods?                                                                                                                                                                                                                                                                                                                                                                                                    A: You must first use PayPal - then within PayPal you can use a Visa, Mastercard, PayPal Bank Deposit, Echeque etc. You do not need to have a PayPal account or sign up to PayPal - we just use Paypal as our merchant so its safe for both you and us.

Sizing

Q: How do i work out my size for a Jacaru hat?
A: By using a soft measuring tape, measure the circumference of your head just above your ears and refer to the size-charts If you are in between sizes go up to the larger size. You can always place a sweatband/size reducer (purchase from our accessories) in the front and or back of the hat. If you have any difficulty determining your size, please send us the measurements and we can recommend a size to fit.

Q: How do i work out my size for a Jacaru coat?
A: By using a soft measuring tape, measure the widest part of your chest and refer to the Coats in the size-charts If you have any difficulty determining your size, please send us the measurements and we can recommend a size to fit.

Delivery

Q: How long will it take for my order to arrive?
A: Depending on location- generally your order will arrive within 7 business days (Australia) and within 2-5 weeks (outside Australia).    

Q. Will I be charged any further fees when I receive my order?

A. If you are ordering from another country you may be charged duties by customs in that country. Please ensure you check with them before making a purchase. This is the responsibility of the buyer as we are not advised of each countries duties/customs that may be charged.

Products

Q: My hat is too big for me now after wearing. What can i do?
A: You can purchase a Size Reducer/ Sweatband to put in the front and/or back of the hat. This would reduce the size roughly by 1cm.

Q: How do i store and care for my Jacaru product?
A: Please see product-care.html          

                                 

Jacaru Australia Hats