FAQs
I have a hat that I love. Can you help me identify the style?
Please email us a picture to info@jacaru.com and we'll let you know the style or assist to find you the closest match.
Which hats are best for men/women/kids?
Most of our hats are unisex styles, looking great on men and women. In addition we have styles that are more commonly bought by women and kids.
What Payment Methods Are Accepted?
We offer a wide range of payment choices, including various buy-now-pay-later options. More information can be found under Payments & Refunds.
Do You Ship Internationally?
Yes, we ship to most countries for a flat fee of A$34.95. More information can be found under Shipping & Delivery.
What do I do if my hat is too big or too small?
While your hat might stretch a little bit, if it is too tight, its probably best to buy a size larger and add a sweatband or size reducer from our Hat Accessories range.
I accidentally ordered the wrong size or colour. How can I change my Order?
If you notice that you accidentally selected a wrong size or different colour, or change your mind in any way, please email info@jacaru.com and we aim to make the switch before the mail is picked up. We process online orders twice daily, first thing in the morning and before noon, so the earlier you notify us, the better. If the order has been sent already, you can always make use of our returns policy..
How do I return an item?
In the unlikely event that you receive a product that is damaged, faulty or incorrect, please email us at info@jacaru.com, and we will be happy to assist you. More information can be found under Payments & Refunds.
How do I clean my hat or accessory?
Please visit our Product Care instructions or email us a picture of your hat with a description of the stain and we can advise accordingly.
What Shipping Methods Are Available?
We ship worldwide and work with several postal and shipping providers. More information can be found under Shipping & Delivery.
Can I customize a hat? Do you have 3XL?
Yes, if you like a different crown or a wider or narrower brim, we can customize most of our Australian-made leather hats to your liking. We can also custom make a XXXL hat, which is about 64/65cm. A special order fee of $30 applies to most alterations.
I'd like a specific scarf with my ladies hat. How do I select it?
If you want a specific scarf, please add a note in the comment box at checkout. A full list of options can be seen under Hat Accessories.
How do I attach a Chinstrap?
You turn the hat upside down and from the inside of the hat thread one of the strap ends through the first eyelet then thread that same strap end through the eyelet next to it and tie a knot at the end of the strap to secure in place and repeat on the opposite side. Adjust to correct size as needed.
Are the Leather hats waterproof?
Real leather is porous and because of that, it cannot be 100% waterproof. Instead, think of leather as water-resistant. While your leather hat, like shoes or a leather handbag will fare well while quickly stepping into the rain to get to your car, this isn't the same as submerging leather. we strongly advise against wearing it in pouring rain. To enhance its water resistance, we recommend using a spray protectant (such as the Jacaru Rain & Stain Protector Spray) or other commercial waterproofing product designed specifically for leather. Another option is beeswax cream. Beeswax is a natural waterproofing solution and has been found to be very effective at leather waterproofing. We recommend the Jacaru Reproofing Wax.