Shipping & Delivery
Free standard shipping on all domestic Australian orders over $150
$10.95 standard shipping on domestic Australian orders under $150 (excluding picnic blankets).
Australian express shipping
$24.95 for express shipping within Australia.
International shipping
$34.95 standard Post international shipping or $69.95 for express courier service.
$19.95 standard shipping to New Zealand.
Delivery times
We endeavour to have all online orders dispatched within 24-48 hours of order placement. Please note that some exotic hats are custom made and may take 3-4 days in production.
Location, Estimated Delivery Times
Metro Sydney, Melbourne, Brisbane & Canberra 2-3 business days
Metro Adelaide, Hobart & Perth 3-4 business days
Country areas 3-4 business days
Remote areas 5-8 business days
Express Post within Australia 1-2 business days
International 10-20 business days.
Please note that Australia Post Express services exclude some regional and non-mainland locations. All domestic online orders are sent by Australia Post and require a signature on delivery, unless authority to leave is provided to Australia Post to deliver without a signature. Please ensure your parcel is shipped to a location you will be available at, otherwise the parcel may have to be collected at your local post office.
All international orders are sent via Australia Post. Express Courier International services are available on request for an additional fee.
Duties & Import charges
Depending on country, VAT, import duties or incoming freight taxes may apply which are payable by the customer.
All our shipments are classified as DDU (Delivered Duty Unpaid), which means the buyer is responsible for paying import duties, taxes, and customs fees upon arrival.
We appreciate that this might add unknown amounts to an order, however as a small business we simply do not have the resources to keep on top of all the different taxes and fees all over the world.
GPSR
We ensure all our products comply with GPSR, CE marking (if applicable), REACH, EPR disposal laws, and other applicable EU Directives. Our EU Responsible Person for GPSR product safety compliance is joto Multicare & Service UG.
Manufacturer
Name: Jacaru Australia Pty Ltd
Address: 4/28 Greg Chappell Drive, Burleigh Heads, QLD 4220, Australia
Contact Email: info@jacaru.com
Website: www.jacaru.com
Phone: +61 7 55693 7711
Responsible Person EU (GPSR)
Name: joto Multicare & Service UG
Address: Kalkstrasse 30a, 40489 Dusseldorf, Germany
Contact Email: info@joto-multicare-service.de
Website: www.joto-multicare-service.de
Customer Support
If you have a query regarding product safety, please contact us at info@jacaru.com
Tracking your order
You can track your order through various parcel tracking apps, available for iOS and Android to track your online orders. They allow you to follow along on a live map, get notifications at every step, and keep your orders organized in one place.
Shipping Insurance
Neither we, nor shipping providers (like Australia Post), take any responsibility for lost or stolen parcels. We strongly recommend that you take out shipping insurance to protect your parcels against all eventualities.
Buy in Store
Check out our Stockist Locator for a large number of retailers all over Australia that stock our range. If you are at the Gold Coast you are welcome to use click & collect from our factory outlet in Burleigh Heads.