Payments & Refunds
We’ve made shopping online easy with a great range of payment options so you can pay the way you wish.
We accept Visa, Mastercard, American Express & Diners for online purchases. We do not store credit card details and the data you enter is securely encrypted so you can shop with complete confidence.
We also accept online payments via PayPal. When selecting PayPal at checkout, you will be directed to their portal and your payment will be processed directly through PayPal.
Own it now, pay later with Zip. Zip Pay is a reusable account of up to $1000 that lets you shop now and pay later. Once your account is created, simply select Zip at the checkout and you will be directed to their portal where your payment will be directly processed.
Shop now and pay later for everything you love. 4 easy instalments with no nasty interest or fees when you pay on time.
Shop now. Enjoy now. Pay later. Buy what you want today, pay for it in four instalments, interest-free.
Our change of mind policy
Within 30 days from date of purchase we are happy to offer you an exchange, refund or credit for change of mind, provided the item is in ‘as new’ condition and is accompanied with the proof of purchase (a copy of your email order confirmation). All refunds will be issued via the same channel as the original payment. If you don't apply the correct postage on your return you will have a $10 shipping and handling fee deducted from the total value being returned to you. Our address for returns is Jacaru Australia, 4-6/28 Greg Chappell Drive, Burleigh Heads, QLD 4220.
Damaged, faulty or incorrect products
In the unlikely event that you receive a product that is damaged, faulty or incorrect, please email us at firstname.lastname@example.org, and we will be happy to assist you. Please provide proof of purchase when returning a damaged, faulty, or incorrect item. Please note though that due to the nature of leather, color may vary. Variations in color, grain, or texture and natural markings are not considered defects.
Neither we, nor shipping providers (like Australia Post), take any responsibility for lost or stolen parcels. We strongly recommend that you take out shipping insurance to protect your parcels against all eventualities.
For general terms and conditions please click here.